
Velvet & Vine
The problem
A neighborhood salon takes bookings by phone and Instagram DM. After-hours messages wait until morning, and no-shows cost chairs every week. The owner spends evenings replying to the same five questions.
The system
An AI booking assistant answers the website chat and Instagram DMs, books directly into the calendar, and sends SMS and email reminders. No-shows get a recovery message with a one-tap rebook link. After each visit, clients get a review request automatically.
What this demonstrates
- Multi-channel intake that never sleeps
- Calendar integration with real holds
- Reminder sequences that cut no-shows
- Recovery flows that win bookings back
How it runs
Trigger
Website chat, Instagram DM, or new booking
AI assistant
Understands intent: book, reschedule, or FAQ
Actions
Calendar hold, client record updated
Follow-ups
Reminders, no-show recovery, review requests
1. Pick a service
2. Pick a day
3. Pick a time


